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Returns and exchanges of physical goods

  • We carefully inspect each product at the time of shipment, but if you notice that it is damaged, defective, or otherwise defective, please contact us.
  • If the replacement product is out of stock, we will either wait for the arrival of the product or issue a refund.
  • If the contents have already been consumed and the bottle has been discarded, we may not be able to accept requests for returns or exchanges.
  • We will bear the shipping fee for exchanging or returning defective products.

Cancellation/transfer of courses/events

  • If the event or course is canceled due to an emergency declaration or the organizer's convenience, we will refund the full amount.
  • In case of cancellation due to customer's convenience, it is possible to transfer to another event or course. If the participation fee for the transfer event/course is different, we will adjust the difference.
  • Transfer procedures can be done on the [ Course & Event Transfer ] page.