Refund policy
Damaged items
We thoroughly inspect all products before shipping, but if you receive a damaged or defective item, please reach out to us.
We’ll gladly offer a refund or exchange based on your preference. If the replacement item is out of stock, you can choose either a refund or wait until it’s back in stock. Rest assured, we’ll cover all shipping costs for returning or exchanging defective items.
Returns for personal reasons
If you’d like to return a product for personal reasons (e.g., you no longer need it or it wasn’t to your taste), we kindly ask you to cover the return shipping costs. Please note that if the product has been consumed or the bottle (including cap or label) has been discarded, we may be unable to process your return or exchange request.
Deadline
Requests for returns or exchanges must be submitted within 14 days of the purchase date. To request a refund, return, or exchange, please use our general contact form and include the following information in the "Your inquiry" section:
- Receipt (レシート / 領収書) number (e.g., 38-10008)
- Details and reason for your request
Events and courses
For information on cancellations and rescheduling events or wine courses, please visit this page.
⚠️ Important notes ⚠️
Packaging damage
If the product itself is undamaged, we can't offer refunds, returns, or exchanges for packaging damage alone. For more information about our cardboard recycling policy, please click here.
Refunds for forgetting to apply a discount code
If you forget to apply your discount code at checkout, we are happy to offer you a store credit equivalent to the discount you were entitled to. If this happens, please contact us through the general contact form, and we will gladly assist you. For more details on how to use your discount codes, click here.
