Returns and exchanges of physical goods
- We carefully inspect each product at the time of shipment, but if you notice that it is damaged, defective, or otherwise defective, please contact us.
- If the replacement product is out of stock, we will either wait for the arrival of the product or issue a refund.
- If the contents have already been consumed and the bottle has been discarded, we may not be able to accept requests for returns or exchanges.
- We will bear the shipping fee for exchanging or returning defective products.
Cancellation/transfer of courses/events
- If the event or course is canceled due to an emergency declaration or the organizer's convenience, we will refund the full amount.
- In case of cancellation due to customer's convenience, it is possible to transfer to another event or course. If the participation fee for the transfer event/course is different, we will adjust the difference.
- Transfer procedures can be done on the [ Course & Event Transfer ] page.
|
