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① Online Shop Orders

When you place an order through our online shop, you will first receive the [Order Confirmation] and then the [Receipt / Invoice (レシート / 領収書)]. Learn more here.

Once your order is ready to ship, you will receive the [Ready for shipment] notification.

The Ready for shipment] notification includes the name of the shipping company and a tracking number. By clicking the tracking number, you can track your package. The tracking number will be valid after 6 PM on the shipping day.

② Email Orders

For orders via email, you will not receive the tracking number.